Frequently Asked Questions

Q: How long do you take to ship orders?

A: We ship all orders within 24-hours (pre-orders and stickers exempt)


Q: How long will it take to receive my package?

A: The delivery time of your package depends where the package is being sent and what shipping service was used.  For example, First Class Mail for


Q: What if something isn't in stock?

A: We are always receiving new inventory, but you can also use our "back in stock" feature which will notify you via email or sms when your desired item is back in stock!


Q: Why isn't my tracking number updating past "pre-shipment"?

A: Shipping providers can take 24-48 hours to update tracking numbers.  If you placed a pre-order or ordered a custom item, the tracking will update once the item arrives or is completed.


Q: Where are you located?

A: Bakersfield, CA 


Q: Do you have a physical retail location?

A: We do have a showroom available for you to visit in Bakersfield, CA that you will be able to try out our latest puzzles and make purchases! You can visit us at 5640 District Blvd, Suite 102, Bakersfield, CA 93313 during hours of operation.