QiYi QiHeng Megaminx

1. We present all incoming international parcels to the Border Services Agency (BSA) for customs review.
2. The BSA visually inspects each parcel or piece of mail.
3. Package contents that are not on the prohibited items list and not subject to duties or taxes (plastic toys should not have duty or tax charges) are released for delivery. If your package is held for duty or tax charges, we do not held liable for those charges, they are the responsibility of the recipient. Packages that require further inspection or duty and tax assessment are held for further action.
4. Once your package has cleared customs, it is handed over to your country's postal service for delivery. Your tracking will be updated to indicate the package has cleared customs and is on its way to you.

Please note:

• Once a parcel is with BSA, neither we nor the postal service can intervene or inquire about the status of the package.
• Times for packages to clear customs vary. Delays can occur due to the package itself, its documentation or volumes at customs.

What can you do?

• Track your package regularly.
• Sign up for delivery updates (tracking page).
• Read about postal imports in the Postal Guide.

USPS

• Free Shipping (Domestic) (2-5 business days)
• First Class Mail (~1-5 business days)
• First Class Mail International (Canada) (~4-7 business days) *
• First Class Mail International (~6-15 business days) *
• Priority Mail (1-3 business days)

FedEx (Saturday delivery not included)

• Free Shipping (Canada) (2-5 business days) 
• 2-Day (2 business days) 
• Ground (1-5 business days)
• Ground International (3-7 business days for Canada and Puerto Rico)
• Standard Overnight (Delivery by 3:00pm)
• International Economy (2-5 business days)
• International Priority (1-3 business days)

DHL

• Express International (2-3 business days) 

We make returns easy. If you aren't completely happy with any of your items, we will gladly take it back within 90 days of delivery.

Don't like what you ordered? No problem. Send it back and we will help you find something that is perfect for you!

If you do send something back for exchange, please ensure that all of the original packaging is included and still intact. If we receive an exchange that is in lesser condition than "like-new", you will be subject to a 20% restocking fee.

Instances of "popping" or other forms of user-error will not be covered by our return policy.

Please note that we are unable to accept returns for services, custom items or clothing unless there is a manufacturing defect and we do not accept cancellations for pre-orders or custom items.

Please use the form below to process a return.