Shipping policy

Last updated: November 5, 2025

SpeedCubeShop (“we,” “us,” “our”) ships orders from our U.S. operations in Las Vegas, Nevada. This policy covers processing times, shipping options, tracking, delivery, cross-border handling, and optional services. For cancellations, returns, exchanges, and refunds, please see our Return & Refund Policy. For payment verification and anti-fraud terms, please see our Terms of Service.

Order Processing & Cutoff Times

  • In-stock items: Orders placed before our daily shipping cutoff are typically processed the same day; orders placed after the cutoff are processed the next applicable processing day.
  • Shipping cutoffs: Monday–Friday at 3:00 PM PST; Saturday at 1:00 PM PST. We do not ship on Sunday. U.S. holidays are excluded.
  • Processing days: Monday–Saturday (no Sunday processing/shipping; holidays excluded).
  • Pre-orders, custom services, and backorders: These dispatch when required processing is complete and/or when stock arrives.
  • Split shipments: We may ship your order in multiple packages at no additional cost when it speeds up delivery.
  • Order changes (self-service): For eligible orders, you can make changes yourself from the order page in your “My Account” view using our self-service order editing portal. If your order isn’t eligible or you need help, contact service@speedcubeshop.com immediately—changes may not be possible once an order is preparing to ship.

Shipping Methods, Rates & Free Shipping

  • Real-time options: Available services and rates are shown at checkout based on destination, weight, and carrier availability.
  • Free shipping: We offer free worldwide economy shipping on qualifying orders. If your cart qualifies, you’ll see the free option at checkout; you can also track eligibility with our free-shipping progress bar.
  • Free shipping exclusions: Oversized/overweight items, remote delivery areas, and certain limited products may not qualify for free shipping. Eligibility is shown at checkout.
  • Service & non-physical products: Service add-ons and non-physical items (for example: Pro Tune, Total Shield, Damage Protection, Rush Processing, gift cards, and other digital/non-shippable products) do not qualify for free shipping and do not count toward the free-shipping threshold.
  • Service limitations & surcharges: Some carriers do not serve all destinations, and remote-area surcharges may apply. When this occurs, available alternatives are displayed at checkout.
  • Transit estimates: Carrier ETAs are estimates only and are not guaranteed. Faster paid methods are available at checkout.

Tracking & Delivery

  • Tracking: A tracking link is emailed once your label is created. Some services provide limited or milestone-only tracking.
  • Signature/service requirements: Carriers may require a signature at their discretion or based on the service selected. Safe-drop/door-drop policies are set by the carrier.
  • Delivery issues (undeliverable/return to sender): If a package is returned due to an incorrect address, refusal, or inability to deliver, we’ll notify you to arrange reshipment (postage may apply). For how returned merchandise is handled, see our Return & Refund Policy.

Cross-Border & International Shipments

  • Customs inspection: Shipments may be handed to local border agencies for inspection; timelines vary and tracking may pause during review.
  • Duties & taxes: Assessed per local regulations. Unless stated otherwise at checkout, these charges are the recipient’s responsibility. For qualifying destinations and services, duties and taxes can be prepaid during checkout (Delivered Duty Paid/“DDP”). When prepaid at checkout, no additional duties or taxes are collected on delivery. Availability depends on destination, cart contents, and carrier, and will be shown at checkout.
  • Clearance & refusal: If duties/taxes are due and not prepaid, the carrier or customs will contact you for payment. Refusal or abandonment may result in return or disposal per local rules. For how returned merchandise is handled after it reaches us, see our Return & Refund Policy.

Delays, Loss, or Damage in Transit

  • Delays: Weather, customs, peak season, and carrier operational issues can extend delivery times; these are outside our control and not guaranteed.
  • Lost shipments: A shipment is considered lost when the carrier confirms loss or it remains without scans beyond the carrier’s loss threshold. When a package is deemed lost, we will provide an exact replacement whenever possible. If a replacement is unavailable, we will resolve the issue consistent with our policies; see our Return & Refund Policy.
  • Damage on delivery: Retain all packaging and provide photos of the outer box, packing materials, and product so we can assist with a carrier claim.

Shipping Protection (Optional)

  • Choice at cart: On the cart page, you can choose Protected checkout or Unprotected checkout.
  • Protected checkout: Adds Shipping Protection to help cover loss, theft, and damage in transit that carriers may not reimburse. A protection fee is added and displayed before you check out.
  • Unprotected checkout: No protection fee is added. Transit issues are handled per the carrier’s standard policies and are not covered by our Shipping Protection program.
  • Claims (Protected checkout): If something goes wrong, contact us promptly with your order number and supporting photos (for damage). We’ll help resolve the issue according to the protection terms—typically via exact replacement or, if unavailable, a refund.
  • Fee: The Shipping Protection fee (when Protected checkout is selected) is non-refundable once an order is partially or fully fulfilled.

Rush Processing (Optional)

  • Purpose: Rush Processing prioritizes your order in our fulfillment queue (including custom services and pre-orders when applicable).
  • Scope: Rush Processing accelerates warehouse handling; it does not upgrade the carrier service. Select a faster shipping method at checkout if needed.
  • Fee: Rush Processing is non-refundable once an order is partially or fully fulfilled.

Payment Verification

Some orders require payment verification, which can extend processing times. For our verification and anti-fraud terms, please refer to our Terms of Service.

Accuracy of Shipping Information

Please double-check your shipping address at checkout. We aren’t responsible for non-delivery or delays due to incorrect or incomplete addresses. Once in transit, address changes must be handled with the carrier and are not always possible.

Holiday & Peak Seasons

During peak seasons and major launches, processing and transit times may be longer than usual. We recommend ordering early to avoid delays.

Questions

We’re here to help. Contact service@speedcubeshop.com.