MoYu Puzzle Bag

Shipping Hours

Monday - Friday: 8am - 4:30pm

Saturday: 8am - 12:00pm

Sunday: postal service closed

Shipping Cutoff

If an order is submitted after the shipping cutoff, the order will still be prepared and will be shipped out on the next business day.

24-Hour Shipping Exclusions

If your order contains a custom item like our Cosmic cubes or stickers, please refer to the product description for the current production.  Stickers are generally made the same day but orders placed near the cutoff might ship the next day if we are not able to complete your stickers before the cutoff.  For more details, please contact us.

International Customs Information

After we ship out your order, it will be handed off to customs before the package is accepted into your country.  You will need to wait for the package to clear customs before it can be delivered to you.  Here’s how the process works:

1. We present all incoming international parcels to the Border Services Agency (BSA) for customs review.
2. The BSA visually inspects each parcel or piece of mail.
3. Package contents that are not on the prohibited items list and not subject to duties or taxes (plastic toys should not have duty or tax charges) are released for delivery. If your package is held for duty or tax charges, we do not held liable for those charges, they are the responsibility of the recipient. Packages that require further inspection or duty and tax assessment are held for further action.
4. Once your package has cleared customs, it is handed over to your country's postal service for delivery. Your tracking will be updated to indicate the package has cleared customs and is on its way to you.

Please note:

• Once a parcel is with BSA, neither we nor the postal service can intervene or inquire about the status of the package.
• Times for packages to clear customs vary.  Delays can occur due to the package itself, its documentation or volumes at customs.

What can you do?

• Track your package regularly.
• Sign up for delivery updates (tracking page).
• Read about postal imports in the Postal Guide.

Shipping Services / Delivery Time

We currently offer several shipping services through USPS, FedEx, and DHL for your convenience.  Please note that all shipping times listed below are approximations and are not guaranteed unless you are using an Express shipping service.

USPS

• Free Shipping (Domestic) (~3-5 business days)
• Free Shipping (Canada) (~7-10 business days)
• First Class Mail (~1-5 business days)
• First Class Mail International (Canada) (~4-7 business days)
• First Class Mail International (~6-15 business days)
• Priority Mail (1-3 business days)
• Priority Mail International (6-10 business days)
• Priority Mail Express (1-2 business days)
• Priority Mail Express International (3-5 business days)

FedEx

• 2-Day (2 business days)
• 2-Day AM (Delivered by 10:30am)
• Ground (1-5 business days)
• Ground International (3-7 business days for Canada and Puerto Rico)
• Priority Overnight (Delivered by 10:30am)
• Priority Overnight Saturday Delivery
• Standard Overnight (Delivery by 3:00pm)
• International Economy (2-5 business days)
• International Priority (1-3 business days)

DHL

• Express International (2-3 business days) 

We make returns easy. If you aren't completely happy with any of your items, we will gladly take it back if you return it within 30 days after delivery. Don't like what you ordered? No problem. Send it back and we will help you find something that is perfect for you! If you do send something back for exchange, please ensure that all of the original packaging is included and still intact. If we receive an exchange that is in lesser condition that it was sent in, you may be subject to a 20% restocking fee. Instances of "popping" or other forms of user-error will not be covered by our return policy. Please note that we are unable to accept returns for custom items or clothing unless there is a manufacturing defect.  Please use the form below to process a return.