Packages that are returned to sender due are eligible for a refund to the original method of payment equal to the product value, not inclusive of the postage cost.
If a package is returned to sender for matters outside of the customer's control (border closures, postage, damaged label), a full refund to the original method of payment is available.
Cancellations
Refunds are available in full for unfulfilled items. Exclusions and restocking fees may apply for limited edition or customized products.
Processing time
Refunds to the original method of payment can take up to 7 business days to be processed by the card issuer/bank. There is nothing that we can do to speed up this process.
Lost packages
Packages that are considered lost by the mail carrier are not eligible for a refund. We will gladly replace lost packages with an exact replacement.
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